- Can I take my Invisible Fence® Brand system with me when I move?
Yes! Bring your Invisible Fence
® Brand transmitter and Computer Collar
® with you to your new home and contact us at 866-804-1250 to install new boundary wire, flag your property and re-train your pet(s) to their new boundaries.
To request a service appointment online, click here.
- How can I fix a wire break?
Request a service appointment online by calling us at 866-804-1250. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar®, indoor units, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence® Brand system.
- How do we add a new pet to our existing Invisible Fence® Brand system?
Contact us at 866-804-1250 to purchase another Computer Collar® and a Power Cap® battery plan. We will also assist you in scheduling a professional trainer to come to your home, work with your new pet, and re-flag your property. To purchase Computer Collars® or Power Cap® batteries online, click here.
- I just purchased a new house that already has an Invisible Fence® Brand system installed. How do I make sure the system is functioning properly?
Give us a call at 866-804-1250 to request a service appointment and we’ll perform a system check to ensure all components are operating properly. We can also mark the boundary and assist you in training your pet(s) to the system.
- My pet’s Computer Collar® doesn’t activate at the Invisible Fence® Brand boundary, what’s wrong?
First, ensure that your pet’s Computer Collar
® is fitted properly to their neck. The collar should be snug enough to slide only one finger between a correction post and your pet’s skin. Remember to adjust the fit of the collar as your pet’s coat, weight, and age change. Your pet’s coat may change from season to season.
It’s possible that you need to replace the Power Cap
® battery. We recommend changing the battery every 3 months - it’s the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time.
To purchase Power Cap® batteries online, click here.
It’s also possible you have a wire break or multiple breaks. Request a service appointment online by clicking here, or call us at 866-804-1250. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar
®, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence
® Brand system.
- Our previous pet passed away. Can we use the same Computer Collar® on a new pet?
Yes, however the Computer Collar® should be re-programmed by one of our Professional Pet Trainers so that the correction level is just right (not too high or too low) for your new pet. We also recommend scheduling a training session(s) to teach your new pet the boundaries of their Invisible Fence® Brand system. Call us at 866-804-1250 to schedule a session with one of our Professional Pet Trainers.
- The transmitter in my garage (or basement) is beeping, what’s wrong?
It’s possible you have a wire break or multiple breaks. Request a service appointment online by clicking here, or call us at 866-804-1250. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar®, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence® Brand system.